Frequently Asked Questions

1. Do I need a licence to drive a mobility scooter or Electric wheelchair?

You do not need a licence to drive either a Electric Mobility Scooter or Electric Wheelchair. However you have to register a class 3 Mobility scooter with the D.V.L.A. to drive on the roads.

Mobility Scooters come in 2 categories:

Class 2 – Small pavement scooters with a maximum speed of 4mp. These can’t be used on the road except where there is not a pavement.

Class 3 – Larger scooters with full lights, indicators and hazard warning lights. Max speed on the road is 8mph and 4mph on the pavement.

You do not need to register a Class 2 but you must register a Class 3.

To register a class 3 Mobility scooter you need to complete form V55/4 New or V55/5 for used vehicles. You can get the forms online ordering service (https://www.gov.uk/dvlaforms).

Send the completed form to D V L A
Swansea
SA991BE

2. What age can I use a Mobility Scooter / Electric Wheelchair?

You must be 14 or over to drive either one. Even a Class 3 Electric Mobility Scooter.

3. Who can use these?

You can only drive a Mobility Scooter or Electric Wheelchair if you have trouble walking because of an injury, physical disability or medical condition.

4. Do I have to insure my Electric Wheelchair / or Mobility Scooter?

You do not need insurance for an Electric Mobility Scooter or Electric Wheelchair, although it is recommended.

We offer 3 months FREE Insurance with any online purchase of one of our Lightweight Mobility Scooters, Electric Wheelchairs or Fly- Go Transformers.

You do not have to pay vehicle road tax on any Scooter or Wheelchair.

5. Are your electric wheelchairs available with attendant or career control?

Yes we have this available as an accessory for the Freedom Lightweight electric wheelchairs. It can be fitted on the left or right hand side with a bracket.

6. What weight will your products carry?

The weight capacity varies on the products required, from 14 stone up to 35 stone. Please contact us for advice for the right product to suit your needs and weight.

7. How long does the battery last?

Again this can vary depending on the terrain, weight carrying and the product that is being used. Please see specifications on each product, or contact us for more information.

8. Do your products come with a warranty?

All of our products come with a 12 months warranty from the manufacturer, unless otherwise stated.

However, Extended Warranty is also available with Mark Bates Premier Care for both new and used vehicles. Designed to ensure you are mobile again as soon as possible, the warranty ensures that you are covered for: Mechanical and electrical breakdown, full cost of parts, callout and labour. No excess charges.

9. How long does it take for delivery after I place my order?

Your order will be sent out to you as soon as possible, depending on stock levels, most orders are delivered to your door within 7 -14 days unless otherwise stated.

10. Do I pay for delivery?

All prices include FREE delivery to your home in Mainland UK & Ireland. Islands and other countries will incur additional costs, to be advised when applicable.

11. Are there accessories & spare parts available for my Electric Mobility Scooter / Electric Wheelchair?

Yes we have an accessories section on our website. You can buy additional accessories, and we have a full range of parts available when needed, tyres, batteries, etc.

12. Do you do finance? Monthly payments?

We are currently arranging this facility and will soon be able to offer finance options on all our Electric Mobility Scooters / Electric Wheelchairs / Fly -Go & Electric bikes in the new year.

Please contact us with your details and we will let you know as soon as this facility becomes available.

13. Do the armrests come up for side transfers?

Yes they do on the Electric wheelchairs and most of the Mobility Scooters.

14. I am left handed. Can the hand control on the Freedom Electric wheelchair be on the left side?

Yes on the Freedom Electric Wheelchair the joystick hand controller can easily be fitted to either side.

15. How do we recharge the batteries?

Both the Electric Wheelchairs and Mobility Scooters can be charged in place on the vehicle to a normal 13amp plug socket, with 4/6 hours recharge.

Some products have lightweight removable batteries that can be carried indoors and charged up directly. See product manuals and specifications, or contact us for further information on this.

16. Does my Electric Mobility Scooter / Wheelchair need a MOT?

Yes, when a vehicle is 3 years old it should have a yearly service and MOT to check on brakes, batteries, lights, tyres etc for your safety.

17. What are the running costs?

The costs of mains electricity to fully charge your batteries is around 10 -15p per recharge. Other than this there are no other running costs.

You should carry out routine maintenance and servicing as you would any vehicle. This is to check consumables such as brakes and tyres.

18. What is the expected life of the battery?

Battery life is measured in the number of complete charge and discharge cycles and is dependent on treatment.

By observing and following the manufacturer’s charging and storage practices will ensure optimum battery life. The average battery life is 2-3 years.

19. How can I tell how much charge is left in the battery?

A charge indicator on the display console provides a ‘Fuel Gauge’ view of the remaining battery charge. When recharging it shows red on the charge box and green when fully charged.

20. When should I place an order? I am going on holiday soon.

Our Electric Wheelchairs are very travel friendly, and ideal to take on holiday due to their lightweight, easy folding and compact folded side.

We would recommend you order at least 4 weeks before your holiday to ensure you are confident and comfortable with your chair prior to your holiday so you can enjoy getting around with ease and comfort.

Got a question that has not been answered here?

We are always happy to here from you and we will do our best to respond to all enquires within 24 hours simply email us using the details on our contact page or phone us on 01304 339121